See everything. Miss nothing.
From multi-tenant isolation to ontology versioning to root-cause attribution — here's exactly what SocialPulse is built on, and what your team gets on day one.
Multi-tenant isolation & role-based access
Every tenant's data is strictly isolated — nothing crosses workspace boundaries. Inside a workspace, four roles (Tenant Admin, Analyst, Viewer, plus Platform Admin oversight) each see exactly the controls their role permits, from data-source configuration down to export access.
- Strict tenant data isolation, enforced at the API layer on every request
- Role-based permissions for dashboards, reports, entity management, and data-source configuration
- Platform Admin oversight layer for onboarding tenants and configuring industry ontologies
Dashboards built around your role, not a fixed template
The System Default layout is always available and can't be broken, but every analyst can build their own Workspace: drag, resize, and swap in widgets from a shared library, then set it as their personal default on login.
- Drag-and-drop widget layout with collision-aware reflow
- Personal Workspace profiles, independent of the read-only System Default
- Full responsiveness across desktop, tablet, and touch devices
Ontology versioning with instant rollback
Tuning keyword mappings and topic taxonomies is common — breaking production analytics because of it shouldn't be. Every save creates a new version instead of overwriting the last one, so any historical version (including the platform default) is one click away.
- Every save is a new version — nothing is ever overwritten
- One-click activation or rollback to any prior version, tenant-wide
- A permanent "Platform Default" option to fall back to the base industry ontology
Every save creates a new version — nothing is ever overwritten. Activate or roll back to any prior version, including the permanent Platform Default, in one click.
Bring your own key, or let us handle collection
Tenants choose per data source: route collection through SocialPulse's managed aggregator connections, or provide their own API credentials for a direct integration. Either path lands in the same enrichment pipeline and the same Posts table.
- Platform-managed DaaS aggregator connections for turnkey collection
- Direct "bring your own key" integrations for teams with existing API access
- A single ingestion pipeline and unified post schema regardless of source
Crisis detection that fires before support volume does
Configurable rules evaluate metrics like net sentiment, bot amplification, and controversy over a rolling window, firing at most once per cooldown so your team gets signal, not noise.
- Severity-tiered alert rules (High / Medium) across sentiment, bot activity, and controversy
- Per-topic and per-region rule configuration
- Acknowledge / resolve workflow so alerts don't just pile up unread
Analytics depth beyond a sentiment score
Sentiment, emotion, and intent breakdowns are the starting point. Beyond that: cohort and segment retention, geographic and language breakdowns, competitive benchmarking, causal-impact and root-cause analysis, and forecasting — all filterable through the same global filter bar.
- Cohort, segment, and audience retention views
- Geographic and language breakdowns for regional response prioritization
- Causal impact, root-cause attribution, and forecasting for "why", not just "what"
Ready to see it with your own data?
Stop relying on static reports. Request access to see how our insights engine processes live streams in your industry.